Should you be unhappy with a purchase and you would like to exchange a product for something more
suitable, you may do this within 7 calendar days of purchasing the product from ISPPROS. All products
returned must be accompanied by a descriptive reason for the return and must include all the original
accessories and undamaged packaging. Products returned in a non-resealable condition may be
rejected or may incur a restocking fee. We reserve the right to charge a handling fee at our sole
discretion if the product is damaged or if accessories and/or packaging needs to be replaced and we
decide to accept the return.
Should a product be eligible for a return, you may deliver it to any one of our branches, clearly
marked for return with the sender contact details. All returns will be credited to your account, refunds
must be specifically requested and may take up to 7 days. To speak to our returns department
please send an e-mail to sales@isppros.co.za
Most of our products come with a standard carry-in warranty. Should you want to find out if your
product is still under warranty, you can do so by contacting our sales department.
Should you experience technical issues with a ISPPROS product, please get in contact with our
technical support team at sales@isppros.co.za
No warranty will be honored if the product has been tampered with, if the seals on the product have
been broken, or the product has been operated outside the manufacturer’s specifications.
Warranty replacements will only be issued on accounts that are within their terms and goods not
collected within 30 days may be sold to cover costs.
After an in-warranty product has been declared faulty, you may return it to any one of our branches
with a full description on the fault and the contact details of the sender. ISPPROS will test the
product and attempt to repair it, if a repair is not possible, we will issue a swap-out product, pending
stock availability. To speak to our warranty department please send an email to sales@isppros.co.za
Contact us at sales@isppros.co.za for questions related to refunds and returns.
